Technology can give you many flexible ways to reach the customers. But customers should feel, that they are being reached.
This happens only when you reach/touch their hearts, with true service and commitment. Satisfaction in service is a feeling of the heart.
Digitalization or transforming digitally will not necessarily do this, (read more..)
How would you expect the service cost to go down, when the capabilities contributing to the service cost keep going up?
(the capabilities contributing are skilled resources, products and services used by the service provider from internally or externally and many other factors)
While product cost going up is justified, (read more..)
Customer service desk is NOT a shield for corporate management to hide behind from customer concerns ..!
Customer concerns need to be resolved ASAP as committed, you cannot give excuses for violating SLAs or deficiency in quality of service! you should have taken care of possible risk that could have caused these issues.
Customer may not have a choice(read more..)
Being vigilant and having contingency mindset do not mean negativity; it is a way of assuring positive results. (Read more..)
Garbage in garbage out is a term commonly used to state wrong input produces wrong output in the industry.
IS THIS CORRECT…?
Actually garbage in garbage out is a term supposed to be used to state that THERE IS NO PROCESS, (read more..)
Social media is the most dominating reach out to people, in this era. There are many more advancements and technological revolution is expected in the future. Social media really became popular just within last 15years time only, but there are claims by people regarding their experience beyond this. Lets have a look at the real facts regarding this evolution (read more..)
