About Blog

Welcome to BCS Sri Lanka Section blog. Since 2016, we are been focused on producing newsletter for our members, and we were able to produce 11 volumes of intensive articles and chapter news. Now we have started this new initiative to start a blog for BCS SL section, with the intention of getting active interactive participation from our members. looking forward for your active participation in this new initiative.. Thank you. N Nirmalan Editor BCS SL Section

Wednesday, July 13, 2022

Customer Service & expectations

 Customer service desk is NOT a shield for corporate management to hide behind from customer concerns ..!

Customer concerns need to be resolved ASAP as committed, you cannot give excuses for violating SLAs or deficiency in quality of service! you should have taken care of possible risk that could have caused these issues.

Customer may not have a choice(read more..)

at

No comments:

Post a Comment

Subscribe to: Post Comments (Atom)

Digital Trust and IT Security

  In this fast-paced journey of moving towards doing business online . Understanding the unavoidable circumstances, customers started to acc...

  • Garbage in garbage out..what does it mean...?
    Garbage in garbage out is a term commonly used to state wrong input produces wrong output in the industry. IS THIS CORRECT…? Actually garbag...
  • Evolution of social media
    Social media is the most dominating reach out to people, in this era. There are many more advancements and technological revolution is expec...
  • Information and Knowledge
    Information is not necessarily sufficient to make decision making, you need to have the right knowledge in making the right decision, otherw...